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South Worcestershire Care and Repair

Care & Repair is one of a national network of over 250 Home Improvement Agencies, providing independent advice, support and practical help to older people, people with disabilities and those on low income who need to repair, improve or adapt their homes. We operate across Worcester City and Wychavon.

We aim to provide services in a way that meets our clients’ needs.

We will make sure that you are kept fully informed and consulted on the work that we carry out. We serve people in many different ways, but we make sure that each client receives an efficient, caring and professional service and is treated with respect and consideration.

We are funded through the Worcester City and Wychavon District Council’s and Supporting People, as well as charitable sources.

Care and Repair are part of Spa Housing Association, a charitable subsidiary of the Festival Housing Group.

WHAT SERVICE DO WE OFFER?

• Advice on welfare benefits, home security and energy efficiency.
• Advice on what home repair or disabled adaptation is needed and whether it may be grant-aided.
• Advice and help on getting grant funding.
• Helping you fill in grant application forms and any associated paperwork.
• Surveying the planned work and preparing detailed schedules of work and drawings.
• Applying for any planning consent or building regulation approval.
• Obtaining quotations from experienced and approved contractors.
• Monitoring the quality of work that is carried out.
• Making sure you are satisfied with the completed work.
• Arranging payments to the contractor.

WHAT DOES THE SERVICE COST?

• Advice from us is free.
• Grant funding is means-tested (based on your financial circumstances), and you may have to pay towards the cost of the work. If this is necessary, you have to pay the contribution before the work is carried out and the money will be held in trust until the work is successfully completed.
• The fee for grant-aided work will be a percentage of the cost of the work. The fee is normally met through the grant and should cost you nothing.

HOSPITAL DISCHARGE SCHEME

Cold or damp homes can cause accidents and illnesses. Sometimes, bathrooms, toilets and other areas of a person’s home become unusable or unsuitable and can put a person in danger. This can lead to health problems, depression, and anxiety, and this may result in them having to go into hospital.We run a Hospital Discharge Scheme, which works directly with patients both before and after they leave hospital.

WHO IS THE SCHEME AIMED AT?

• Hospital patients who cannot leave hospital because of unsuitable or unsafe housing conditions.
• People who are leaving hospital and having to cope with reduced mobility or a new physical disability.
• Making a person’s home a safer place to live by carrying out repairs and adaptations that will help them falling and possibly having to go into hospital.

HOW DO WE RUN THE SCHEME?

For a number of older and disabled people returning home from hospital, their increased frailty, reduced mobility and loss of confidence can be made worse by problems in their home.

• Somebody who can no longer climb the stairs or bath himself or herself properly may have to stay in hospital unnecessarily. Or, they can be discharged from the hospital to a home where their needs are not fully met, which puts them at risk again. Care & Repair’s Hospital Discharge Scheme can provide a speedy repair or adaptation service in the patients’ home.
• We will advise patients on the various options that are available to them to allow them to return home.
• We can identify areas of necessary work within a person’s property that would make their home a safer place to live.
• We will help fill in application forms and paperwork to arrange funding for the repair or adaptation.
• We will liaise with the Occupational Therapist in respect of the type of repair or adaptation.

HOW DO I GET IN TOUCH?

Simply contact Care and Repair at the address below. The Care and Repair team will offer you advice, support and assistance which you are free to accept or reject. Various options will be explained to you but, at the end of the day, the decision is yours.

For more information, please contact the Care and Repair team at either Worcester or Wychavon

Worcester City residents by phoning 01905 721127 or by writing to Wyatt House, Farrier Street Worcester WR1 3BB.  

Wychavon residents by phoning 01386 561824 or by writing to Civic Centre, Queen Elizabeth Drive, Pershore, WR10 1 PT

You can download the client information leaflet by clicking the link below.

Care and Repair Information leaflet  (310.65 KB)