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Elgar Housing Association

The following information has been designed to tell you more about Elgar Housing Association sheltered housing services.

Q1  - What is sheltered housing?

It is specially designed accommodation, available for rent or for sale, mainly for older people. It is sometimes called retirement housing. Some sheltered schemes are called ‘extra care sheltered housing’/‘very sheltered housing’/’assisted living’. These provide care from a care team located on-site, as well as support.

Q2 - What does it provide?

There are lots of variations between sheltered housing schemes. They usually provide, however, many of the following features:

• ·Self-contained flats with their own
• ·bathrooms and fitted kitchens
• ·Communal facilities such as:
• ·laundry
• ·communal lounge for a variety of  
• ·social activities
• ·gardens
• ·guest room
• ·Security and safety features
• ·A warden/scheme manager
• 24-hour emergency assistance through connection of each flat to a call centre.

Q3 - What does the Warden do?

Again, this varies according to the nature of the scheme and the needs of the residents.

They usually:

• Help newcomers to settle in and explain how everything works
• ·Make regular contact with each resident
• Together with the resident, assess needs and agree a support plan to help residents maintain their independence
• ·In consultation with residents, liaise with families, statutory, voluntary and private agencies to ensure these needs are met
• ·Deal with emergencies
• ·Encourage social activities
• ·Report and monitor repairs and maintenance work
• ·Co-ordinate and give advice on services such as shopping, cleaning, cooking, personal and nursing care. Although they rarely directly provide such services, they can take on an advocacy and liaison role, to help residents access these services
• ·Provide assistance and support in maintaining residents’ tenancies and directing residents to other services.

Q4 Who is eligible for sheltered housing?

• ·People living alone or in couples are eligible. They are usually over 60 years of age.
• ·Many older people can now move into and remain in sheltered housing, because the buildings are specially designed for the easy delivery of health, care and support services.
• ·Your particular requirements will usually be discussed with you before you move in to ensure that services are in place prior to your arrival.
• ·As sheltered housing providers we do not provide care but may be able to assist prospective residents to access it.

Q5 How much does it cost?

• If you rent, you will pay a weekly rent plus a service charge and a support charge. If you buy you will pay a service charge and a support charge.
• ·The service charge in both rented and owner occupied schemes includes the costs of cleaning, gardening and the furnishing and maintenance of common/communal areas.
• ·You may be entitled to assistance with the rent from Housing Benefit or Income Support and you will be advised about this on application. You may also be able to receive help in paying the
• support charge from the local Supporting People team. The Warden will be able to advise you on this.

View a list of properties in the Malvern Hills and Herefordshire

If you would like further information and / or an application form please contact

Elgar Housing Association
Partnership House
Grovewood Road.
Malvern WR14 1GD

Tel: 01684 579 579

E-mail: info@festivalhousing.org

Web-site: www.festivalhousing.org

The following is a list of national advice agencies who can provide you with impartial advice:

• ·Elderly Accommodation Counsel (EAC) provides detailed information about 21,000 housing schemes for older people throughout the UK. T 020 7820 1343. www.HousingCare.org
• ·The Advice, Information and Mediation Service (AIMS) provide information, legal advice and a dispute resolution service for residents of sheltered housing. T 0845 600 2001     www.ageconcern.org.uk/aims
• ·The Age Concern Information Line provides a service to older people and their relatives and friends, and to carers and professionals. Contact the line on 0800 00 99 66 (a free call) to obtain up to five fact sheets free.