The Consumer Relations Unit are responsible for managing all types of representations (comments, compliments and complaints) about County Council services, including statutory Social Care Services functions.

The Unit:-

• Monitors all representations;
• Independently investigates complaints;
• Produces reports with recommendations for improving services;
• Provides statistical data and analysis for all Directors;
• Advises and assists in staff training on complaints handling.

These functions are line managed by Annette Stock, Policy and Review Officer and carried out by:-