Our Service Standards and Performance

The Council has many perfomance indicators and service standards against which we judge the quality of our service.  The following section include links to the main service standards and performance indicators for Planning Services.  This includes our Customer Charters which set out what we do and how we measure ourselves, the Annual Monitoring Report and monthly assessement of our performance.

Our Customer Charters

Building Control Customer Charter  (1.36 MB)	A Guide to the Building Control function and our Service Standards
Development Control Customer Charter  (741.17 KB)	A Guide to the Development Control function and our Service Standards
Development Plans and Conservation Customer Charter  (312.63 KB)	A Guide to the Development Plans and Conservation function and our Service Standards

Annual Monitoring Report (AMR)

The purpose of the Annual Monitoring Report  (588.45 KB) is to report progress on the Local Development Framework (LDF) against the timetable and milestones set out in the Local Development Scheme (LDS) and to assess the extent to which Local Development Documents and their policies are being implemented.

Our latest Performance

We monitor our performance regularly against a series of Best Value Performance Indicators and Local Indicators.  A summary of our performance month by month is set out in the drop down menu below.